Virtual Assistant support was the game-changer for Nando, the owner of Sell In Style Property Styling, when he first reached out to EVS. His challenge was clear: Systems, Processes & Efficiencies. As his business grew, so did the overwhelming administrative tasks, leaving little space to focus on scaling and innovation. Passionate about business strategies and effective processes, Nando knew that optimising operations was key to sustaining the fast growth of his business. Hiring a Virtual Assistant wasn’t just a luxury; it was a strategic move to keep delivering customer service excellence, offer support to his team, reduce costs, and scale his business efficiently.
Today, Nando’s story is a testament to how the right support can transform a business.
Here’s how his journey unfolded.
The start of a Virtual Assistant transformation
In July 2023, Nando welcomed his first full-time VA, Bea, into his business. Her primary focus was comprehensive support to his Assistant Manager on customer service and administrative tasks, Bea’s support was broken into over 95% of the admin workload and dedicating 5% of her time to marketing, Nando had already a Marketing strategy in mind, and he needed to plant seeds.
“Bea has been able to take over a lot of admin tasks, which used to consume most of my Assistant Manager’s time. She’s in control, and I feel confident Bea is under control with her administrative responsibilities. I trust her to get things done efficiently,” Nando shared during an interview with Francesca Moi in The Successful Entrepreneur Lounge.
Scaling with a winning strategy
By April 2024, the results spoke for themselves. With consistent monthly revenue of $50,000 from the first month of hiring Bea, Nando realised he needed more support to scale further. He hired his second VA, who became his Executive Assistant (EA). This role balanced responsibilities between 50% admin and customer service, 40% finance, and 10% marketing.
“Having my EA on board allowed me to focus on strategic, growth-oriented activities while ensuring that my business operations remained seamless,” Nando explained.
In October 2024, Nando took another leap and onboarded a third VA, dedicated primarily to marketing. With 80% marketing tasks and 20% customer service/admin, the third VA is now
spearheading campaigns that enhance the company’s visibility and client outreach.
Why EVS was the perfect choice
When asked why he chose EVS, Nando didn’t hesitate:
“EVS showed good values, had strong processes in place, and trained their team exceptionally well. They didn’t just provide VAs; they provided clarity on how to create a business that truly adds value to its clients.”
The EVS onboarding process was also a game-changer. “It gave the structure my team needed to seamlessly integrate our VAs into the business, ensuring they could support and execute our processes and goals effectively.”
Virtual Assistant support that drives success
Working with EVS doesn’t stop at hiring. Nando highlighted the role of EVS supervisors, who provide ongoing support and guidance to ensure VAs perform at their best.
“The supervisors have been instrumental in maintaining high-quality work standards. They offer an extra layer of assurance that my team is aligned with our goals,” Nando shared.
Future goals and the role of VAs
For Nando, the future is all about growth and expansion. “We aim to broaden our services and continue scaling. Our VAs are key to this, as they execute and support the processes that drive us toward our goals.”
With the help of his VAs, Nando feels supported and empowered, knowing that his team is not only capable but also adaptable to changes and trends.
Why every business owner should consider a VA
When asked why he believes other business owners should hire a VA, Nando was candid:
“To grow and scale, you need time to focus on what truly matters—strategy and business growth. A VA allows you to reclaim that time.”
The Unicorn factor
Are Nando’s VAs unicorns? Absolutely! Each has seamlessly integrated into his business, transforming overwhelming workloads into manageable processes. They’ve empowered him to focus on scaling, knowing that the day-to-day operations are in capable hands.
Your turn to delegate and scale
Nando’s journey with EVS proves that hiring a Virtual Assistant isn’t just about getting tasks done—it’s about creating a foundation for growth, clarity, and long-term success.
If you’re ready to save time, reduce costs, and focus on scaling your business, why wait? Let EVS help you find your very own unicorn VA today.
📞 Book a FREE Discovery Call with our team to see how EVS can transform your business.
🌐 Visit our website to learn more.
📧 Email us at info@empoweringvirtualsolution.com and take the first step toward reclaiming your time!
