Empowering Virtual Solution Pty Ltd (ACN 660 010 220)
At Empowering Virtual Solution Pty Ltd (ACN 660 010 220) (EVS, we, us, our), we are committed to respecting your privacy. We are based in Brisbane, Australia, and we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This policy explains what personal information we collect, how we use and share it, and how you can access it or make a complaint. It applies to information collected through www.empoweringvirtualsolution.com (the site) and through our other dealings with you, including sales calls, networking, events and our service agreements.
Personal information is information or an opinion that can identify you. The types we may collect include:
We collect this information when you contact us, book a call, download a resource, subscribe to our emails, sign a service agreement, attend our events or ask for support. We collect it directly from you, unless you have authorised someone else to give it to us.
If you make a general enquiry, you can choose not to identify yourself or use a pseudonym. However, we will need accurate details to provide our services.
We record our sales calls so we can follow up accurately and improve our service. If you would prefer your call not to be recorded, just let us know at the start of the call or before it.
We use your personal information to provide our services and run our business. This includes:
We may also use it for related purposes you would reasonably expect.
We offer email subscriptions with information about building your team, offshore staffing, systems and growing your business. We only send you marketing emails if you have agreed to receive them.
Every marketing email includes an unsubscribe link, and you can opt out at any time. If you are a client, we will still email you about the services we provide to you.
When you visit the site, we collect general information about your visit using cookies and similar technologies. This includes your IP address, the site that referred you, the pages you visit, how long you stay and the type of device and browser you use.
We use Google Analytics, through Google Tag Manager, to understand how visitors use the site. We also use Trustindex to display our Google reviews, which may set its own cookies. Google stores this information on servers in the United States. You can opt out of Google Analytics using Google’s opt-out tool.
We use this information to improve the site, and we may combine it into statistics that do not identify you. You can set your browser to refuse cookies, but some parts of the site may not work properly.
The site may link to websites we don’t control. Those sites have their own privacy practices, and we are not responsible for how they handle your information.
We only share personal information where it is needed to provide our services, or where the law requires or allows it. We may share it with:
We take reasonable steps to make sure these providers protect your information.
We do not sell your personal information or share it with unrelated third parties for their marketing. If EVS or its assets are sold, personal information may be transferred to the new owner as part of that sale.
EVS provides dedicated offshore staffing, and many of our team members are based in the Philippines. This means your personal information, including information about your business, may be accessed by EVS team members and service providers in the Philippines so they can deliver and support your service.
Some of the software and cloud services we use also store data outside Australia, including in the United States.
Before personal information is shared overseas, we take reasonable steps to make sure the people receiving it are bound by confidentiality obligations and handle it in line with this policy and the Australian Privacy Principles.
Every offshore team member signs a non-disclosure agreement with EVS before working with clients. Under that agreement, they must:
We also provide regular training to our offshore team on confidentiality and data protection.
You control which of your systems your offshore team member can access. We recommend removing their access promptly when the service ends.
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, change or disclosure. These include access controls, password and two-factor authentication, encryption where appropriate, and regular reviews of how we store and handle information.
Only people who need your information to deliver or improve our services can access it, and they are bound by confidentiality obligations.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC), as required by law.
We keep personal information for as long as we need it to provide our services, and for as long as the law requires. For example, under Australian law, financial records must be kept for seven years. When we no longer need information and are not required to keep it, we take reasonable steps to delete or de-identify it.
You can ask us to delete your information. We will do so where we can, but we may need to keep some records to meet legal obligations, resolve disputes or enforce our agreements.
You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong or out of date. We may need to confirm your identity before we do. To make a request, contact us using the details below.
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We aim to respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Our services are designed for businesses, and the site is not intended for children. We do not knowingly collect personal information from children. If we find we have, we will delete it.
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.
If you have any questions about this policy or how we handle your personal information, please contact us:
